Support

We're here to help.

The fastest way to reach us is email. We're a small team and we read every message — usually replying within two business days.

Email support@tendhealth.ai

If you need help now

Tend isn't for emergencies — these are.

Call or text 988 — Suicide & Crisis Lifeline · 24/7 (US)
Text HOME to 741741 — Crisis Text Line
Call 911 — any medical emergency

Common questions

How do daily check-ins work?+
Once a day, at a time you choose, Tend sends you a short text. You reply however feels natural — a quick note like "rough headache this afternoon, maybe a 6, and I skipped my evening dose" or a voice memo. Tend turns that into a clear, organized entry. You can also open the app and log anything anytime.
Do I have to reply every day?+
No. Tend is built to never punish a missed day. Skipping check-ins doesn't break a streak or trigger guilt — the picture just picks back up whenever you do. Reminders are easy to snooze or turn off entirely in Settings.
Is my health information private?+
Yes. Your records are encrypted in transit and at rest, access is restricted to your own account, and we never sell your data or use it to train AI models. You can read the full details on our privacy page.
How do I connect Apple Health or Health Connect?+
In the app, go to You → Connections and connect Apple Health (iPhone) or Health Connect (Android). You'll be asked to grant access to the specific data types you want to share — sleep, heart rate, steps, and activity. You can disconnect at any time, and disconnecting stops future syncing while keeping the history you've already gathered.
How do I delete my account and data?+
In the app, go to You → Delete account. After a confirmation step, this permanently removes your account and all of your health data — logs, symptoms, medications, summaries, everything. It can't be undone. A minimal record that the account was deleted is retained as required by law, and it contains no health information.
What does Tend cost?+
Tend is currently in a free private beta. We'll always tell you clearly and in advance before anything about pricing changes.
Which devices are supported?+
Tend runs on iPhone and Android. Daily check-ins work over text message, so you can also log from any phone that can send a text.
Can Tend give me medical advice?+
No. Tend helps you keep track of your own health and notice patterns to discuss with your doctor. It doesn't diagnose conditions or recommend treatments — those are conversations for a licensed clinician.

Still stuck?

Email support@tendhealth.ai with what's happening and, if it helps, a screenshot. We'll get back to you.